Terms & Conditions – Caz's Mobile Detailing
Last updated: October 2026
By booking a service with Caz's Mobile Detailing, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights under UK law.
1. Services & Vehicle Condition
- All services are carried out with reasonable care and skill.
- Results depend on the vehicle's age, condition, materials and previous treatment. We cannot guarantee complete removal of all scratches, stains, odours, marks, contamination or other defects unless specifically agreed.
- Customers must advise us of any existing damage, defects, fragile areas, previous repairs or modifications before work begins.
- We take reasonable care of vehicles while in our possession but cannot accept responsibility for damage caused by pre-existing defects, deteriorated materials, poor previous repairs or fragile components.
- Manufacturer warranties or guarantees on products remain subject to the manufacturer's own terms.
2. Personal Belongings
- Customers should remove valuables and personal belongings before the appointment.
- We are not responsible for items left in the vehicle except where we are legally responsible.
- Vehicles may be moved on-site where reasonably necessary to complete the service.
3. Bookings & Payment
- A deposit or full payment may be required to secure an appointment.
- Prices are confirmed at booking. If the vehicle is substantially different from the condition described, any additional work or cost will be discussed and agreed before proceeding.
- Outstanding balances are payable on completion unless otherwise agreed.
4. Customer Cancellations & Rescheduling
- Customers may request cancellation or rescheduling as soon as possible.
- Where a customer cancels a confirmed appointment, we may retain a reasonable cancellation charge to cover losses directly caused by the cancellation.
- Any charge will be proportionate to the loss incurred, taking into account notice given, costs already incurred and whether the appointment can be reallocated.
- We will take reasonable steps to minimise any loss, including attempting to fill the cancelled appointment.
- Rescheduling is subject to availability and must be agreed with Caz's Mobile Detailing.
- Any statutory cancellation rights that apply remain unaffected.
5. Caz's Mobile Detailing – Cancellation & Weather
- We may need to cancel, delay or reschedule appointments due to severe weather, unsafe working conditions, illness, emergencies, equipment failure or other circumstances outside our reasonable control.
- Where we cancel an appointment, we will offer an alternative date or, where appropriate, another suitable location.
- Where weather prevents mobile work, customers may be offered the option of bringing their vehicle to our unit in Narberth, where available.
- We will provide as much notice as reasonably practicable.
6. Ceramic Coatings & Protective Products
- Products are applied according to the manufacturer's instructions and relevant training requirements.
- Coating durability depends on factors including vehicle use, storage, maintenance and environmental conditions.
- Any manufacturer warranty or guarantee is subject to the manufacturer's terms.
- Stated coating durations are expected product lifespans and are not guarantees that the coating will remain unchanged for that entire period.
7. Business Customers
- Business invoices are payable within 7 days unless otherwise agreed.
- Where applicable, late-payment interest and compensation may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Complaints
- Any concerns regarding the service should be reported to Caz's Mobile Detailing as soon as reasonably possible.
- We may request photographs or arrange an inspection to assess the issue.
- Where a service does not meet the customer's statutory rights, the customer retains any remedies available under UK law.
9. Acceptance
By booking a service, you confirm that you have had the opportunity to read these Terms & Conditions and agree to them, subject to your statutory rights.
Questions about these terms? Call 07917 572195 or email cazmobiledetailing@gmail.com.